Service provider and payments
Enquiry Fox is provided by Right Cyber UK Limited, company number 17307435. Registered office: 41 Northampton Road, Bromham, Bedford MK43 8PB, United Kingdom.
When paid subscriptions become available, purchases will use Stripe Managed Payments, with Stripe acting as merchant of record. The seller is presented as Link at checkout and on payment documents. Stripe sends receipts, invoices and refund notices from Link. Right Cyber UK Limited provides and supports the Enquiry Fox service.
The service
Enquiry Fox collects customer enquiries for service businesses and keeps optional photos, contact details and follow-up records in a private inbox. You supply accurate business details, confirm coverage and availability, contact customers and arrange any work yourself. Enquiry Fox does not diagnose problems, set job prices, book visits or collect customer job payments.
Managed approval and the monthly offer
Account creation and previewing do not activate intake or start billing. Your business and its account owner must be verified before payment is offered. When available, the subscription has a tax-inclusive base price of £19.99 per month in GBP for up to 200 newly saved enquiries per paid subscription period. Stripe calculates and withholds applicable VAT, sales tax or GST through Managed Payments. Checkout may show localized pricing in your currency through Adaptive Pricing. The hosted checkout identifies the seller and shows the total and tax treatment before you pay. Review the final amount and currency before confirming.
Each enquiry may include up to three JPEG, PNG, WebP or GIF photos of 3 MiB each. Failed requests and safe retries of an already accepted enquiry do not consume another allowance. Unused enquiries do not roll over. There are no overage charges, automatic plan upgrades, trial or extra payment grace. At the allowance limit or after paid access ends, new online enquiries pause and customers are directed to your public contact details.
Renewal and cancellation
The subscription renews monthly until you cancel renewal in the hosted billing portal, available from your dashboard. You can also manage subscriptions through Link. Cancellation leaves already paid access available until its paid-through date, subject to remaining allowance. A failed initial payment does not activate intake. Refunds and payment disputes may pause further intake. Existing enquiries remain available for contact, follow-up, export and deletion during their retention period. Deleting enquiry data does not cancel billing; use the billing portal separately.
Existing pilots
Only explicitly approved businesses have free pilot access. Existing pilot access is not changed merely by opening checkout; choosing and paying for a subscription moves the account to paid access. Pilot participation is managed and may be reviewed or ended with notice. Older accounts without explicit approval require review before intake is enabled.
Customer information and safe use
Use customer information only to handle the enquiry and as permitted by applicable law. Do not upload unlawful content, impersonate another business, send unsolicited marketing, share account credentials or bypass usage limits. You are responsible for your business’s handling of enquiries and for notifying customers of your own privacy practices. Abuse or unresolved payment disputes may suspend new intake.
Retention and access to data
Unattached uploads expire after 24 hours; accepted photos after 90 days; enquiry, contact and notification copies after 12 months from acceptance. Loss of account access shortens retention to the earlier of the original expiry or 90 days after closure. Reactivation does not extend previous records’ expiry. The owner can export retained enquiries or request their deletion from the dashboard. Redacted technical records may remain to prevent duplicate submissions and preserve usage counts; limited billing records may be retained for accounting and payment obligations.
Alerts, settings and support
Email alerts depend on delivery providers; provider acceptance does not prove customer receipt. Your inbox remains the source of saved enquiries. Changes to business contact details apply to future enquiries: queued alerts retain their original destination unless the owner explicitly suppresses them. A message already being sent may still arrive.
Contact Right Cyber UK Limited at info@rightcyber.co.uk for Enquiry Fox product support. Stripe handles payment, subscription and refund support through Link support. During managed access, the product support target is an acknowledgement within one UK business day, excluding weekends and UK bank holidays; it is not a guaranteed resolution time or emergency service response. Keep your own records where appropriate. No particular enquiry volume, job revenue or response time is guaranteed.
Read the privacy notice for processing and data-rights information. Changes to material subscription terms require notice and renewed acceptance where applicable.